What We Provide
We take the security of your account very seriously and we use the latest technology to safeguard your account; this includes:
We provide a safe and secure environment in which to operate your online savings account. Your access and use of our web site is validated and protected using the Secure Socket Layer (SSL) protocol, using 128-bit encryption, the latest encryption technology, so that information passed between us and you is scrambled, and so cannot be read or understood by anyone else. You should also see a padlock symbol or key appear in the bottom or top of your web browser, which indicates that the session is secure. It is important that the browser software you use supports 128-bit encryption that is used by us. Older versions of browsers may not offer this support.
We utilise firewalls to restrict access to our systems, and routine monitoring is performed, to protect your information from unauthorised access.
secure log in
Your account can only be accessed by entering your unique User ID and password. Additional secret data e.g. personal memorable data, may also be required for some services.
You will be automatically logged out of your account, if you leave your screen inactive for more than ten minutes. Whilst you should always log off, whenever you leave your computer, the automatic time-out provides some additional protection.
last login date and time
Whenever you log in to your account, the date and time that you last logged in is displayed for your protection.
We utilise online security certificates, issued by VeriSign, so that you can verify that our web site is genuine. Clicking on the gold padlock at the bottom or top of the web browser allows you to view our certificate. If a warning message is displayed, you should not enter the site. You should be aware however that due to browser software faults, error messages are occasionally displayed in error. Such errors occur with older versions of Internet Explorer and Netscape Navigator.
Our help line is available on 01664 414141:
Monday to Friday 8.30am to 5.30pm.
Contact us immediately if you think your account has been accessed by anyone other than yourself.