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Melton Logo

Norton Secure

What Should You Do

We take security seriously at the Melton Mowbray Building Society, but there are a number of precautions that you also need to take, to minimise the risk of unauthorised access to your account and data, as we have no control over the environment in which you access our services. Please note that the Society cannot be held liable for unauthorised use of your User ID/Password information, so it is important that you take precautions to ensure that this information is known only to you.

change your password immediately after you receive it

You can change your password at any stage by selecting the My Details option from the Menu Bar and then choose the 'Change Password' option. You will be asked to enter and confirm your new password.

protect your security details

Whenever you operate your account online, you are required to enter your User ID and password. This process is necessary for security reasons, so that the system can establish your identity :

  • It is important that you destroy your original notification, once the information has been memorised, and that you do not divulge this or other information which is used to identify you, such as a User ID or memorable data, to anyone else, under any circumstances.
  • Take care to ensure that nobody observes you when you are using this information to gain access to your account.
  • Do not retain your password/User ID or memorable data in written format, and do not store this information on your computer. If you need to keep a record of this information, it is important that, if discovered by anyone, it is in a format that is only recognisable to you, and that the information is stored in a secure place.
  • Do not forward your security details to us, or anyone else, via e-mail. E-mail is not a secure method of data transmission, unless it is encrypted.
  • Change your password IMMEDIATELY if you suspect that it is known by someone else.

contact us immediately if you suspect your security information is known to someone else

If you lose your User ID/password, or suspect that the information has been discovered by someone else, please contact us on 01664 414141. Once we have established your identity, you will be issued with a new unique User ID and password. These will be sent to you under separate cover, by post.

be aware of security issues when accessing your account

  • Ensure you are not overlooked when logging on to your account, especially if you are accessing your account in a public area.
  • Do not leave your PC unattended when you are logged on to your account.
  • Ensure that you log off correctly when you are finished.
  • Close your browser after logging off. This is particularly important if you are accessing your account from a shared environment, e.g. Internet cafes

Install Anti-virus software

Use anti-virus software on your PC and keep it updated to minimise the risk of infection by new viruses. Contact your local computer retailer for advice on anti-virus software, which looks at the contents of each file, searching for something known to be harmful. When you have the software installed on your PC, it will check any files that you receive, or access. For each file that matches a known pattern, the anti-virus program typically provides several options on how to respond, such as removing the offending patterns or destroying the file.

Remember that new viruses appear daily - Ensure that you use software which is routinely updated, e.g. receives updates every time you access the Internet.

Check the date and time of your last visit

Whenever you log on to your account, the date and time of your last visit is displayed on screen, for your added protection.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Melton Mowbray Building Society is entered in its register under number 106184.

It is also a member of the Building Societies Association, the Financial Services Compensation Scheme and the Financial Ombudsman Service. Full details are available through links on this web site or upon request from any Branch or the Principal Office of the Society.

© 2017 The Melton Building Society